Privacy Policy

We may collect, store and use the following kinds of personal information about individuals who visit and use our website.

Information you supply to us

You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact or enquiry form. The information you give us may include your name, address, e-mail address and phone number.

Information our website automatically collects

With regard to each of your visits to our website we may automatically collect information including the following:

• With Analytics consent, technical information such as device, browser, operating-system and network information made available to Google Analytics.
• Information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time), page response times, length of visit, what you click on, documents downloaded and download errors.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

We use the information in the following ways:

• To provide you with information and/or services that you request from us.
• To administer our site including troubleshooting and statistical purposes.
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
• For security and debugging as part of our efforts to keep our site safe and secure.

Where you allow Analytics, we use Google Analytics to measure website use. Analytics identifiers and device data may be personal data; we do not call it anonymous. Google does not load before consent. Find out how Google uses data atsupport.google.com (opens in a new tab).

Any information you provide to us will either be emailed directly to us or processed by suppliers used to operate the service. This website is delivered using Cloudflare infrastructure. Contact-form delivery may use Resend, anti-abuse checks may use Google reCAPTCHA, and online booking may use Cliniko or the booking provider named by the clinic.

We do not sell patient information. We share information with processors only where needed to provide, secure, host, communicate, or administer the service and under the relevant contractual and data-protection arrangements.

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional or national institutions and authorities, unless required by law or other regulations.

Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You have the right to ensure that your personal data is being processed lawfully ("Subject Access Right"). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to us at our email address listed at the bottom of this page.

We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner's Office (ICO).

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.